Frequently Asked
Questions

All payments are non-refundable. Travelers are strongly encouraged to purchase the Total Trip Protection offered for their experience. Coverage, reimbursement, eligibility, exclusions, and claim requirements are governed by the specific protection plan.

If you decline the offered protection, you risk losing the amount you have paid. Some vendors and suppliers may allow a future travel credit, but any credit is subject to their individual terms and conditions.

You may make payments until the final balance due date, which is generally 90 days before departure. Your specific final payment date will be provided with your trip details.

A structured payment plan is available, but it is not required. You may pay at your own pace as long as the entire balance is paid by the final due date.

That depends on the experience and the supplier’s terms; however, included activities generally cannot be exchanged or substituted.